Cancellation
We accept order cancellation before the product is produced or shipped. You will get a full refund when your order is canceled. We cannot cancel the order if the product is already shipped out.
Returns and Refunds
Customers have to send back the product and have the right to apply for a full refund within 30 days. Just contact us at service@baigio.com to apply for a refund.
You can apply for a refund if the following conditions are met:
- Quality Issues happened to our product
- Wrong items were sent
- The product is not as expected
- Accidentally bought the wrong color or size
- Never received the product
We will notify you of the decision of your request to refund by e-mail. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within two business days.
Late or Missing Refund
We initiate your refund immediately upon the approval of your request to refund. You will typically receive your refund within 8-10 business days.
If you haven't received a refund yet, please contact your credit card issuing company and your bank, as they often take additional times to process refunds.
If you've done all of this and you still have not received your refund, please contact us at
Email: service@baigio.com
How long does delivery take?
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Your order is typically delivered within 3-5 business days.
- What countries do you ship to?
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We currently ship to The UK only.
- Do I need to pay for shipping？
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No, BAIGIO provides free shipping for all orders.
- How will my delivery be shipped?
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Amazon functions as our logistics partner to ship out BAIGIO products. They will choose the carrier that they think works best for our customers.
- I ordered more than one item. Will they all be delivered at the same time?
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We try to make sure all your items reach you at the same time. However, our products are not always sent together because different shipping options are sometimes used, depending on the product and the availability thereof.
You will receive a shipment notification email when the product is shipped..
- Can I change the delivery address of my package after it has been shipped out?
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Unfortunately, we cannot change the shipment once the product is on the way.
- What do I do when I received a different product than what I ordered?
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Please contact customer support at service@baigio.com.